Privacy centre
Privacy Policy
This policy explains what information TourBookGo processes, why we use it and what choices you have regarding your personal data.
1. Data controller
Controller: AdProTech OÜ
Estonian registry code: 17184470
Registered office: Lõõtsa tn 5, Lasnamäe district, Tallinn city, Harju county, 11415, Estonia.
Website: TourBookGo, www.tourbookgo.com
Privacy contact: info@tourbookgo.com
Official register: Estonian e-Business Register
2. Data we may process
- Browsing and analytics: pseudonymous visitor and session identifiers, pages viewed, referrer, language, approximate country, device, browser, operating system, screen size, interaction, scroll depth and external or affiliate clicks.
- Security data: cryptographically transformed IP address, user agent and technical records used to prevent abuse. Our private analytics does not retain the plain IP address.
- Contact form: name, email address, subject and message.
- PDF delivery: email address, requested guide, country, language, title, date and document link.
- Chatbot: your message, language, current page and temporary conversation context stored for the browser session.
- Privacy preferences: accepted or rejected categories and the date of your choice.
TourBookGo does not request payment data or complete bookings. A booking is made directly on the selected third-party provider's website.
3. Purposes and legal grounds
| Processing | Purpose | Legal ground |
|---|---|---|
| Website, security and preferences | Provide the website, remember privacy choices, protect forms and prevent abuse. | Legitimate interest in operating a secure service and providing requested features. |
| Private analytics and Microsoft Clarity | Understand visits, performance, errors and interaction. | Your consent. |
| Meta Pixel and external widgets | Measure campaigns and display third-party affiliate content. | Your consent. |
| Contact form | Reply to questions, issues, proposals or requests. | Your request, pre-contractual steps where applicable and legitimate interest in answering communications. |
| PDF delivery | Email the requested guide and keep a limited delivery record. | Performance of your request. |
| Chatbot | Interpret a question and provide TourBookGo information and real links. | Performance of the feature requested by you. |
We do not use contact messages, PDF requests or chatbot conversations to send email advertising without specific permission.
4. Providers and recipients
- Hostinger: web hosting, infrastructure and email.
- Microsoft Clarity: user-experience analytics, only with consent.
- Meta: advertising measurement through Meta Pixel, only with consent.
- GetYourGuide and other affiliate partners: external content and bookings when you consent to the relevant category or choose to follow a link.
- OpenStreetMap infrastructure: map delivery on pages that provide this feature.
We may also disclose information when required by law or by a valid request from a competent authority.
5. International transfers
Some providers may process information outside the European Economic Area. Where applicable, transfers rely on adequacy decisions, Standard Contractual Clauses or other safeguards recognised under data-protection law. Please review each provider's policy for details.
6. Retention periods
- Privacy choices: 6 months.
- Private analytics events: automatically deleted after 365 days.
- Analytics visitor identifier: up to 395 days; session identifier: 30 minutes, only after analytics consent.
- PDF requests: up to 12 months, with automatic removal afterwards.
- Contact messages: as long as necessary to resolve the communication and meet legal responsibilities.
- Chatbot context stored in the browser: until the browser session ends.
Information may be blocked and retained for longer where this is necessary to establish, exercise or defend legal claims.
7. Your rights
You may request access, rectification, erasure, restriction, objection and data portability where applicable. You may withdraw consent at any time without affecting processing that took place before withdrawal.
Contact info@tourbookgo.com and identify the right you wish to exercise. We will request additional information only where necessary to verify identity.
You may complain to the Estonian Data Protection Inspectorate or the competent supervisory authority in your country.
8. Children
TourBookGo is not intended for children acting without adult supervision and does not knowingly seek personal data from children. We may delete information submitted without valid authorisation.
9. Security and automated decisions
We use reasonable access controls, data minimisation, pseudonymisation and file protection. No internet-connected system can guarantee absolute security.
We do not make automated decisions that produce legal or similarly significant effects. The chatbot provides guidance and links but does not complete bookings.
10. Cookies and preferences
See our Cookie Policy. You can change or withdraw consent at any time through the “Privacy and cookies” button shown on every page.
11. Changes
We will update this page when our processing or providers change. Where a change requires new consent, we will ask for it again.
Last updated: 27 July 2026.